Privacy Policy
Effective Date: January 1, 2026
Last Updated: December 31, 2025
Introduction
Trauma Recovery Collaborative (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website traumarecoverycollab.com or engage with our services.
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict confidentiality standards for all protected health information (PHI).
Information We Collect
Information You Provide Directly
When you use our website or services, you may provide us with:
- Contact Information: Name, email address, phone number
- Intake Form Information: Insurance details, reason for seeking services, preferred therapist
- Workshop/Group Registration: Information submitted through Calendly for workshop and support group enrollment
- Communication Records: Messages sent through our contact forms or email
Information Collected Automatically
Our website may automatically collect:
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on site, referring URLs
- Cookies: Small data files stored on your device to improve website functionality
How We Use Your Information
We use collected information to:
- Match you with appropriate therapists based on your needs and preferences
- Communicate with you about appointments, services, and administrative matters
- Process registrations for workshops and support groups
- Improve our services and website functionality
- Comply with legal obligations and maintain records as required by law
HIPAA Compliance and Protected Health Information
Once you become a client and receive therapeutic services, all health information is protected under HIPAA regulations. We maintain separate, secure systems for clinical records that are not accessible through our website.
Protected Health Information (PHI) is:
- Stored in HIPAA-compliant electronic health record systems
- Accessible only to your treating therapist and authorized staff
- Never sold, shared, or used for marketing purposes
- Retained according to state and federal requirements
For detailed information about how we handle your clinical records, please request our Notice of Privacy Practices from your therapist.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- Service Providers: Third-party vendors who help us operate our website and services (such as form processors, email services, and scheduling platforms). These providers are contractually obligated to protect your information.
- Legal Requirements: When required by law, court order, or to protect safety and rights
- With Your Consent: When you explicitly authorize us to share specific information
Third-Party Services We Use
- WPForms: Intake form processing and data collection
- Calendly: Workshop and support group scheduling
- DreamHost: Website hosting and domain services
These services have their own privacy policies. We select vendors who maintain appropriate security standards.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure SSL/HTTPS encryption for data transmission
- Restricted access to personal information
- Regular security assessments
- Secure storage of intake form submissions
However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access your information and request corrections
- Opt-out of marketing communications (though we do minimal marketing)
- Request deletion of your information, subject to legal retention requirements
- Withdraw consent for non-essential data collection
To exercise these rights, contact us at hello@trctherapyco.com.
Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under 18 without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and request deletion. Contact us to exercise these rights.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Trauma Recovery Collaborative
Email: hello@trctherapyco.com
Website: traumarecoverycollab.com
For questions about your clinical records or HIPAA rights, please contact your treating therapist directly.
Consent
By using our website and services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.